Shipping policy

Last Updated: September 10, 2026

At Craftz Nation, a brand under Landmark Infratech, we aim to process and deliver your orders safely and on time.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.

Customized or personalized products may require additional processing time depending on the product and customization requested.

Orders placed on Sundays or public holidays may be processed on the next business day.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to factors such as:

  • Courier delays
  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Remote or difficult-to-reach locations
  • Incorrect or incomplete shipping information

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms mentioned in the respective offer.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to check the status of your shipment with the relevant courier service.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information, including:

  • Name
  • Address
  • PIN code
  • Phone number

Craftz Nation is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

6. Delayed or Undelivered Orders

If your order is delayed beyond the estimated delivery timeframe, please contact us and we will assist you in checking the shipment status.

If a shipment is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-delivery.

7. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, we recommend recording a continuous unboxing video and contacting us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

8. Contact Us

For shipping-related questions or assistance with your order, please contact:

Craftz Nation
A brand under Landmark Infratech

Email: info@craftznation.com