Refund policy

Last Updated: August 2026

At craftZnation, we take pride in offering carefully crafted and thoughtfully selected products. We want you to be happy with your purchase, and if something isn’t right, we’re here to help.

1. Returns & Replacements

We accept return or replacement requests within 7 days of delivery if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product is materially different from its description or specifications on our website.
  • Any included part or accessory is missing.

Depending on the situation, we may provide a replacement, repair, or refund.

2. Products That Cannot Be Returned

Returns are generally not accepted for products that:

  • Have been used, washed, altered, or damaged after delivery.
  • Have been damaged due to improper handling, storage, or use.
  • Have been customised or personalised at the customer's request, unless the product is defective, damaged, or incorrectly made by us.
  • Show only natural variations in colour, texture, grain, pattern, shape, or finish that are characteristic of handcrafted or natural products.

These exclusions do not affect any consumer rights available under applicable law.

3. Handcrafted & Natural Product Variations

Many craftZnation products are handcrafted and/or made using natural materials.

Slight variations in colour, grain, texture, pattern, shape, and finish are natural characteristics of such products. These differences make each piece unique and are not considered defects when they are consistent with the product description.

4. How to Request a Return

Please email us at info@craftznation.com within 7 days of delivery.

Please include:

  • Your order number
  • Your name and contact details
  • Reason for the return
  • Clear photographs of the product
  • Photographs of the packaging if the product arrived damaged

For defects or functional issues, we may also request a short video demonstrating the problem.

Please do not send the product back without first contacting us and receiving return instructions.

5. Return Shipping

If the product is damaged, defective, incorrect, or materially different from what you ordered, craftZnation will cover reasonable return shipping costs, subject to verification and approval.

For other returns that we agree to accept, the customer may be responsible for return shipping costs.

6. Refunds

Once a return is approved and the required process is completed, the applicable refund will be processed to the original payment method, wherever reasonably possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

7. Order Cancellation

If you wish to cancel your order, please contact us at info@craftznation.com as soon as possible.

Cancellation may not be possible once an order has been processed, customised, made, or dispatched.

For customised or personalised products, cancellation may not be possible once production has started.

8. Damaged Deliveries

If your package arrives visibly damaged, please take photographs of the package and shipping label before opening it, where possible.

If the product is damaged, contact us within 7 days of delivery with photographs of the packaging and product so that we can investigate and arrange an appropriate resolution.

9. Contact Us

For all return, replacement, cancellation, and refund enquiries:

craftZnation
Email: info@craftznation.com

Phone: 85093 76980
Website: craftznation.com

We aim to handle every request fairly and transparently while respecting the unique nature of handcrafted products.

This policy is subject to applicable Indian laws and regulations.